1. Send the item(s) you wish to exchange, together with your invoice, to the head office address shown on the invoice, using our contracted carrier, [Kargo].

2. Once your package reaches us, contact our customer service team using the phone number listed on our website to arrange your exchange order.

3. Our team will then process your exchange based on the item received and the new order you have placed.

All of our products are inspected for damage as they are packed for shipping. In the rare event that an item reaches you damaged, defective, or incorrect, please follow the steps below.

When the courier delivers your order, always check the outer packaging for damage before accepting the parcel. If you notice any damage, ask the courier to prepare a damage report (*"Durum Tespit Tutanağı"*) on the spot.

If you discover damage after the delivery has been accepted, contact the courier's local branch immediately and request that they issue a damage report. Should the branch be unable to assist you, please let us know as soon as possible. Once you send the damaged item back to our shipping address together with the damage report, we will process your exchange or refund promptly and keep you informed throughout.

International returns: Return shipping costs are the responsibility of the sender. However, if the item was received damaged, defective, or incorrect, your shipping costs will be reimbursed.

Please note: Sale and promotional items cannot be returned or exchanged unless they are damaged or defective.

Provided the item is unused, exchanges may be requested within 7 days of the invoice date for products purchased on our website.